We accept returns on unused items within 14 days of delivery.

All returns must meet the conditions outlined below.

To be eligible for a return:

• Item must be unused and unopened
• Item must be in original packaging
• Item must be in a resellable condition

We reserve the right to refuse returns that do not meet these criteria.

For hygiene and safety reasons, we do not accept returns on:

• Opened or used products
• Items without original packaging
• Sale or promotional items (unless faulty)

To initiate a return, contact Customer Care with:

• Order number
• Full name
• Reason for return

We will provide return instructions.

Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we are not responsible for items lost in transit.

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method.

Please allow 5–10 working days for the refund to appear, depending on your bank or provider.

Shipping costs are non-refundable unless the item is faulty.

We do not offer direct exchanges.

If you would like a different item, return your original order (if eligible) and place a new order.

If you receive a faulty or incorrect item, contact us within 48 hours of delivery.

Include:

• Order number
• Clear images of the issue

We will review and arrange a replacement or refund where appropriate.

If you have returned an item and have not received confirmation, contact us with proof of postage.

We are not responsible for returns lost without tracking.

We reserve the right to refuse returns that do not comply with this policy.

All decisions regarding returns and refunds are made at our discretion.