Orders are processed Monday to Friday.

Please allow 1–2 working days for your order to be prepared and dispatched.

Orders placed on weekends or public holidays will be processed the next working day.

Shipping options are provided at checkout based on your location.

These may include standard and express services.

All orders are shipped using tracked delivery where available.

Estimated delivery times are provided at checkout.

These vary depending on destination and shipping method selected.

Please note that delivery times are estimates and not guaranteed.

Shipping costs are calculated at checkout based on:

• Destination
• Order size and weight
• Selected shipping method

Any applicable duties or taxes are not included unless stated.

We ship internationally.

Orders shipped outside the UK may be subject to customs duties, taxes, and import fees.

These charges are the responsibility of the customer and are not controlled by FACETHINGS.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

If you do not receive tracking information, please contact Customer Care.

If your order is delayed, lost, or marked as delivered but not received, contact us and we will investigate with the carrier.

We are not responsible for delays caused by customs, courier issues, or incorrect delivery information provided at checkout.

It is the customer’s responsibility to ensure all shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a delivery attempt fails and the order is returned to us, we may require additional shipping payment to resend the order.

Delivery timeframes may be extended during product launches, promotional periods, or high-volume demand.